Your privacy is important to us. We endeavour to follow the following principles to protect your personal information.
1. COLLECTION OF PERSONAL INFORMATION
1.1 What is Personal Information
When we refer to Personal Information we mean information or an opinion about you from which you are or may be reasonably identified. The information may include (but is not limited to) your name, age, gender, phone number, email address, address and financial information (such as credit card information).
1.2 Why do we collect your Personal Information
We will not collect Personal Information unless the information is necessary for one or more of our functions or activities. We may collect Personal Information from you for the primary purpose of providing that information to our Clients, and the use of that information in the provision of services we are requested to perform by our Clients, including, but not limited to, direct marketing. Our Clients include organisations, charities and not-for-profit organisations.
1.3 How do we collect your Personal Information?
We will collect Personal Information from you only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practicable to do so, we will collect Personal Information about you only from you. Examples of how we collect Personal Information include by telephone and face to face (by collecting information on the street).
1.4 How do we hold your Personal Information?
Noting the Primary Purpose, we will in general not hold or store your Personal Information. After we collect Personal Information from you, we will only hold or store such information for short period, generally not exceeding 3 months. If we do store your Personal Information, we store it on our IT server and on paper records.
To the maximum extent permitted by law, we will not be responsible in any way for any Personal Information held, collected, used or disclosed by our Clients notwithstanding that such information has been collected by us and provided to the Client. Any enquiries or requests for
access to or correction of your Personal Information should be directed, in the first instance to our Client.
1.5 Will your Personal Information be given to anyone else?
In the circumstances described below, personal information may be disclosed outside of our organisation.
Personal Information collected by us is generally disclosed to our Clients.
(b) Disclosures required by law
For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors or in accordance with other laws.
By providing us with your personal information, you consent to us disclosing your information to the entities set out in (a) and (b) without obtaining your consent on a case by case basis.
We may from time to time transfer Personal Information outside New Zealand in accordance with the Privacy Act to countries whose privacy laws do not provide the same level of protection as New Zealand’s privacy laws. For example, we may transfer your Personal Information to the Asia-Pacific, European Union or the United States of America. We may also use cloud storage and IT servers that are located offshore. By providing us with your Personal Information, you consent to us disclosing your information to entities located outside New Zealand and, when permitted by law to do so, on the basis that we are not required to take such steps as are reasonable in the circumstances to ensure that any overseas recipient complies with New Zealand privacy laws in relation to your information.
1.6 Do we collect Sensitive Information?
We will not collect Sensitive Information about you unless:
- you have consented and the information is reasonably necessary for one or more of our functions or activities;
- the collection is required by law;
- a permitted general situation or a permitted health situation exists in relation to the collection of the information; and
- if the information is collected in the course of the activities of a non-profit organisation the following conditions are satisfied: the information relates solely to the members of the organisation or to individuals who have regular contact with it in connection with its activities.
2. USE AND DISCLOSURE FOR SECONDARY PURPOSE
We will not use or disclose Personal Information about you for a purpose other than the Primary Purpose of collection unless:
- you have consented to the use or disclosure of the information;
- you would reasonably expect us to use or disclose the information for the Secondary Purpose and:
- the Secondary Purpose is related to the Primary Purpose of collection; or
- if the Personal Information is Sensitive Information, directly related to the Primary Purpose of collection;
- and the use or disclosure is required by law;
- a permitted general situation or permitted health situation exists in relation to the use or disclosure of the information by the entity; or
- we reasonably believe that the use or disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
3. DIRECT MARKETING
From time to time we may use your Personal Information to provide you with current information about our products and services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any Client we are associated with. By providing us with your Personal Information, you consent to us using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our Privacy Contact using the contact details under clause 5.6 below. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
4. SECURITY OF PERSONAL INFORMATION
To the extent that we hold Personal Information, we will take reasonable steps to:
- protect the Personal Information we hold (if any) from misuse and loss and from unauthorised access, modification or disclosure; and
5. ACCESS AND CORRECTION
5.1 Access on Request
To the extent that we hold Personal Information about you we will provide you with access to the information on request by you, except to the extent that:
we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
providing access would have an unreasonable impact upon the privacy of other individuals;
the request for access is frivolous or vexatious; or
the information relates to existing or anticipated legal proceedings between us and you, and the information would not be accessible by the process of discovery in those proceedings;
providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;
providing access would be unlawful;
denying access is required or authorised by or under law;
providing access is likely to prejudice an investigation of possible unlawful activity; or providing access is likely to prejudice one or more enforcement related activities conducted by or on behalf of an enforcement body.
If we are not required to provide you with access to information because of one or more of the reasons set out in clause 4.1, we will, if reasonable, consider whether the use of a mutually agreed intermediary would allow sufficient access to meet the needs of both parties.
5.3 Evaluative Information
Where providing access would reveal evaluative information generated within our organisation in connection with a commercially sensitive decision-making process, we may give you an explanation for the commercially sensitive decision rather than direct access to the information.
5.4 Fees and Charges
We may charge you for providing access to your Personal Information provided that those charges are:
not excessive; and
do not apply to lodging a request for access.
If we hold Personal Information about you and you are able to establish that the information is not accurate, complete and up-to-date, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date. If we and you disagree about whether the information is accurate, complete and up-to-date, and you ask us to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, we will take reasonable steps to do so.
5.6 Requests for Access and Correction or to Lodge a Complaint
All requests for access to or correction of your Personal Information or to lodge a complaint must be in writing to:
14A Mentmore Ave Rosebery
Sydney NSW 2018 Attention: Mel Jenkins
We will deal with any complaint by investigating the complaint and providing a response to the complainant within a reasonable time, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.
6.1 Privacy Act Definitions
6.2 Specific Definitions
“Act” means the Privacy Act 2020 including the National Privacy Principles and/or Information Privacy Principles.
“Client” means a client of ours who has engaged us to collect information including Personal Information from individuals on its behalf.
“Primary Purpose” means the primary purpose for which we collect your Personal Information as set out in clause 1.2 or as otherwise disclosed in accordance with clause 1.6.
“Secondary Purpose” means a purpose other than the Primary Purpose.
“we”, “us” and “our” are references to Raisers Hub Company Number 1492462 and related entities.